Most organisations say they want 𝐞𝐦𝐩𝐨𝐰𝐞𝐫𝐞𝐝 employees.
Yet many employees hesitate to make decisions that affect other departments.
At the same time, senior leaders are overwhelmed by 𝐞𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧𝐬.
𝐇𝐨𝐰 𝐝𝐨 𝐰𝐞 𝐩𝐮𝐬𝐡 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧-𝐦𝐚𝐤𝐢𝐧𝐠 𝐜𝐥𝐨𝐬𝐞𝐫 𝐭𝐨 𝐰𝐡𝐞𝐫𝐞 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐢𝐬 𝐜𝐫𝐞𝐚𝐭𝐞𝐝?
The best ideas often originate at the 𝐟𝐫𝐨𝐧𝐭𝐥𝐢𝐧𝐞.
• A sales representative spots an unmet customer need.
• An operator identifies a recurring issue on the shop floor.
• A planner sees a pattern behind recurring shortages or excess inventory.
𝐓𝐡𝐞 𝐜𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞?
Many of these ideas impact multiple functions.
As a result, they move up the hierarchy.
• Context gets lost.
• Opportunities are delayed.
• Good ideas lose momentum.
𝐄𝐦𝐩𝐨𝐰𝐞𝐫𝐦𝐞𝐧𝐭 𝐦𝐞𝐚𝐧𝐬 𝐭𝐡𝐚𝐭 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭 𝐟𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐬 𝐡𝐚𝐯𝐞 𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐰𝐚𝐲𝐬 𝐭𝐨 𝐦𝐚𝐤𝐞 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧𝐬 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫.
This is one of the reasons why 𝐒&𝐎𝐄 and 𝐈𝐁𝐏-𝐥𝐢𝐤𝐞 𝐟𝐨𝐫𝐮𝐦𝐬 should exist at all levels of the organisation.
𝐓𝐡𝐞 𝐫𝐞𝐬𝐮𝐥𝐭?
→ Fewer escalations
→ Better decisions
→ Faster improvements
→ More ownership